The panic button will be on the customer's Uber app, and will summon an Incident Response Team based locally. The move comes after a woman was allegedly raped in India by an Uber driver.
Threatened with possible bans in India, Uber is trying to hit back at claims that unregistered taxi services are unsafe by adding a “panic button” to their cars.
Beginning Feb. 11, Uber cars in India will have access to a “panic button” directly on the Uber app, according to a PC Magazine report, which notes that a “Safety Net” feature will also be added to allow passengers to keep up to five family members abreast of their trip details and location.
The move is in response to a firestorm that erupted after a female passenger was allegedly raped by a male Uber driver in December in India, resulting in a suspension of Uber service in New Delhi.
A report from the Times of India accused Uber of taking a lax approach toward security, and the Mumbai Transportation is considering banning the service as a result. The Times reported on minutes of a meeting between transportation department officials and Uber representatives, in which Indian officials criticized Uber for not taking complete responsibility of ensuring the security of their passengers, and that the company has failed to provide “satisfactory assurance” of new security measures required by the department.
Uber wrote a blog post hitting back at the allegations, saying that it shares all driver and vehicle data with the transportation department and police, and that it is working to improve the background checking process for drivers.
Uber also stated that it had an Incident Response Team in local areas that respond to incidents such as this, and they will receive a notification when a customer hits the panic button.
As for a physical panic button located in the car, Uber has been reluctant to pursue that option, arguing that it could cause confusion and it might be unreliable due to mechanical failures, but the company said it would investigate the idea.
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