A woman with cancer was reportedly kicked off an Alaska Airlines flight after airline employees demanded a doctor’s note saying that she was cleared to fly.

Elizabeth Sedway of Granite Hill, California was prepared to travel from Hawaii back home to California when some airline employees noticed that Sedway has put on a mask to avoid germs on the plane. When asked about the state of her health she was asked not to fly until they could confirm the safety of the journey.

The issues that have arisen in the circumstances are not only that Sedway’s children will miss school why they wait for the go ahead to fly, but that she will miss some of her chemotherapy treatments for her multiple myeloma.

Sedway took to her Facebook page to discuss her trying experience.

“An airline employee saw me seated in the handicap section of the boarding area. She asked me if I needed anything. The first time. I said no. The second time, [I] said, well I might need a bit of extra time to board, sometimes I feel weak,” she began,

“Because I said the word weak, the Alaska Airlines employee called a doctor, she claimed was associated with the airlines. After we board the plane. An Alaska representative boarded the plane, and told us I could not fly without a note from a doctor stating that I was cleared to fly.”

Alaska Airlines spokeswoman Halley Knigge released a public apology to the family.

“We regret the inconvenience Ms. Sedway experienced yesterday and are very sorry for how the situation was handled. Her family’s tickets have been refunded and we will cover the cost of her family’s overnight accommodations in Lihue. While our employee had the customer’s well-being in mind, the situation could have been handled differently.”

The family was rebooked for a flight the following day.